Frequently asked questions

How long does shipping take?

Orders are fulfilled Monday through Friday excluding weekends and holidays. If you place an order on Friday after 3p.m, Saturday or Sunday then your order will be processed and shipped on Monday. Please allow up to 2-3 days for order processing and another 1-3 days for delivery. All products are shipped using priority shipping via usps. Once your order is processed then you will recieve an email with the tracking information. Please allow 24 hours for your tracking information to update. ***During holidays there may be a delay in shipping

Do you offer refunds?

We do not offer refunds. If there has been a mistake or error regarding your order made on behalf of Hot Heel Boutique please feel free to contact us at hotheelboutique@yahoo.com All Sale Items Are Final!!!!!

What are your return/exchange policies?

Hot heel boutique has one goal in mind: providing our customers with quality and affordable footwear. We aim to get it right the first time. If you are not 100% satisfied with your purchase, you may return your item(s) for a store credit. We do not issue refunds.

What is your store credit policy?

We strive to make the return process as painless as possible. Items can be returned for a store credit. If you are not 100% satisfied, please Email us, and we will send you further instructions on how to return your purchase to receive a store credit. Store credits can only be issued within notifying us within 7 days from the item being shipped. We are not able to hold merchandise for exchange. Please note if you send back the item you wish to exchange with a store credit, there is no guarantee we will have what you want in stock at that time. ​ Return shipping costs are non refundable. Please note that all return items must be unworn and in the same condition as it was sent to receive a store credit or exchange. ​Hot Heel Boutique reserve’s the right to refuse any return that does not meet the requirements above!

How will I receive a store credit if I need to return something?

Once your return is processed, you will receive an email notification with your store credit. All orders placed with a store credit will be a final sale.

Can I cancel an order once it is placed?

Unfortunately, once an order is placed it cannot be cancelled. However, if you need to make changes to your order or shipping information please contact us at hotheelboutique@yahoo.com and we would be more than happy to assist you.

What should I do if my package is lost or stolen?

Hot Heel Boutique is not responsible for lost or stolen packages. If your tracking number states that your order was delivered and you have not received it, please contact USPS directly. Any lost, stolen or damaged packages must be reported as a claim to USPS.